Please tell us about your journey to StayWell, what led you to us, where does your story begin?
"My husband was diagnosed with prostate cancer in the spring of 2024. After many specialist appointments discussing treatment options and the stage of his cancer, he chose to have a robotic-assisted radical prostatectomy at Toronto General Hospital. Once his surgical date was confirmed, we found StayWell through the University Health Network website and explored accommodation options for before and after his surgery. We felt StayWell offered the best option, providing the comforts of home — like a bedroom, kitchen, and laundry facilities — all close to TGH. Following his surgery in December 2024, I received a cancellation appointment for a total right knee replacement in May 2025, which was scheduled as day surgery, requiring us to be at Toronto Western Hospital by 6:00 a.m. Because of our positive first experience, we booked with StayWell again for the night before my surgery, ensuring we would be where we needed to be on time."
Where did you have to relocate from? How was the journey from home to Toronto?​
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"We live approximately a three-hour drive north of Toronto. Having accommodations through StayWell meant we didn’t have to make that long, frequent drive back and forth to the hospital."
What were the things you found difficult? How did StayWell help?​
"The simplicity of having a fully equipped apartment gave us the comfort of home — the ability to prepare meals, have reasonable space, and do laundry when needed. In light of normal worries that come with medical uncertainties, limited overnight hospital stays, and early appointment times, having a place close to the major medical centres made a big difference. It provided peace of mind, knowing we were nearby if any post-surgery complications arose, which helped put both the patient and caregiver at ease."
What were the positive aspects of your stay?​
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"The cleanliness and suitability of the fully equipped one-bedroom condo, complete with en-suite laundry, were definite positives. Additionally, the close proximity of the accommodation to the University Health Network hospitals made our stay even more convenient and stress-free."
Would you recommend StayWell to other patients in need of access to medical care in Toronto?​
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"Yes."
